Ventz Range - Rider Cooling System

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Returns & Exchange

After ordering, if you are unhappy with your order in any way then the items can be returned or exchanged hassle-free.

Please contact us via phone or email within 14 days of receiving your order for an exchange or full refund.

We can arrange a collection via DHL. Collection is FREE from the UK.

To return an item using DHL from anywhere else, a fee of £9.99 (EU & US) / £14.99 (RoW) will apply. This fee will be deducted from your refund amount.

You can arrange to ship returns back to us yourself but we highly recommend you obtain a proof of delivery. 

If by error you are shipped the wrong product, no return charges will be made for collections. 

To organise your return, please simply contact us on +44 (0)2033 711 710 or email